C:\> HELP /?
Questions and Answers
Straight answers. If yours isn't here, just ask.
When are you available?
Weekday evenings and weekends. I work full time during the day, so I schedule visits around that. Send a request and I'll reply within one evening to set a time.
Do you offer monthly plans or subscriptions?
No. You pay for the help you need, when you need it. No contracts, no auto-renewals.
Will you ever call me out of the blue or ask for gift cards?
Never. I will not contact you unless you contacted me first, and I will never ask you to pay with gift cards, wire transfers, or cryptocurrency. Anyone who does is a scammer.
Is remote help safe?
Yes, when it's someone you invited. I only connect after we've talked, you can watch everything I do, and the connection is removed when we're done.
What happens to my files and passwords?
I don't keep copies of your files, and I don't store your passwords. If something needs a backup during a repair, I'll ask first and delete my copy when we're done.
Do you work with businesses?
No. Beige Box is for homes and families only.
Do you install security cameras or alarm systems?
No. In New York those require a licensed installer. I'm happy to help connect an app you already have to your Wi-Fi, or point you to a licensed installer.
What if you can't fix it?
You only pay a $35 visit fee. If it needs a part or a repair shop, I'll tell you honestly what makes sense and what it should cost.
How do I pay?
Cash, check, or card, after the work is done.
Still have a question? Send a request, and I'll get back to you within one evening.